نقش کیفیت خدمات آموزشی در کاهش فرسودگی تحصیلی دانشجویان تحصیلات تکمیلی با میانجی گری توانمندی های پژوهشی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 استاد گروه علوم تربیتی، دانشکده علوم انسانی، دانشگاه بوعلی سینا، همدان، ایران

2 دانشجوی دکتری مدیریت آموزشی، دانشکده علوم انسانی، دانشگاه بوعلی سینا، همدان، ایران

10.22034/emes.2022.523543.2214

چکیده

هدف: بررسی نقش کیفیت خدمات آموزشی در کاهش فرسودگی تحصیلی دانشجویان تحصیلات تکمیلی با میانجی­گری توانمندی­های پژوهشی بود.
روش پژوهش: روش پژوهش کمی و از نوع مطالعات همبستگی بود. جامعه آماری تحقیق کلیه دانشجویان تحصیلات تکمیلی دانشگاه رازی کرمانشاه در سال تحصیلی 1399-1398 بودند. بر اساس جدول کرجسی و مورگان و با استفاده از از روش نمونه‌گیری تصادفی طبقه ای نسبی 346 نفر به عنوان نمونه آماری انتخاب شدند. برای جمع‌آوری داده‌ها از پرسشنامه­های کیفیت خدمات آموزشی پاراسورمان و همکاران (1985) (با پایایی 97/0 =α)، توانمندی پژوهشی آریانی و همکاران (1395) (با پایایی 93/0 = α) و فرسودگی تحصیلی مسلش (2002) (با پایایی 74/0 = α) استفاده شد. داده­ها با دو نرم ­افزار Spss vs. 22 و   lisrel. 8.50و با روش مدل یابی معادلات ساختاری تجزیه و تحلیل شد.
یافته‌ها: نتایج نشان داد که مدل ارائه شده از برازش مناسب و مطلوبی برخوردار است و کیفیت خدمات آموزشی به صورت مستقیم و غیر مستقیم از طریق توانمندی های پژوهشی بر کاهش فرسودگی تحصیلی دانشجویان تأثیر معنا­دار دارد(05/0>p).
نتیجه‌گیری: بهبود کیفیت خدمات آموزشی می­تواند گامی مؤثر در جهت یاری رساندن به بخش تحصیلات تکمیلی دانشگاه­ها برای انطباق هر چه بیشتر با انتظارات دانشجویان، برنامه­ریزی برای بهبود توانمندی­های پژوهشی آنان و پیشگیری و کاهش فرسودگی تحصیلی دانشجویان باشد.

کلیدواژه‌ها


عنوان مقاله [English]

The Role of Quality of Educational Services in Academic Burnout Decrease of Higher Education Students by Research Capabilities Mediation

نویسندگان [English]

  • Siroos ghanbari 1
  • mohsen ahmadi 2
1 Professor, Department of Educational Sciences, Faculty of Humanities, Bu-Ali Sina University, Hamedan, Iran
2 Ph.D. Student in Educational Management, Department of Educational Sciences, Faculty of Humanities, Bu-Ali Sina University, Hamedan, Iran
چکیده [English]

Objective: The purpose of this study was to investigate the role of Quality of Educational Services on Academic Burnout Decrease of Higher Education Students by Research Capabilities Mediation.
Methods: Methodology of the research was quantitative, in terms descriptive-Correlation. The statistical population was postgraduate students at Razi University in the academic year of 2019-2020. Based on Kregci and Morgan table and using relative stratified random sampling method, 346 people were selected as the statistical sample. The sampling method was available method. To collect data, Quality of Educational Services Questionnaire of Parasouraman and et al (1985) (with reliability α = 0/97), Research Capabilities Questionnaire of Aryani and et al (1395) (with reliability α = 0/93) and Academic Burnout Decrease of Maslach (2002) (with reliability α = 0/74) was used. Validity of the tools was confirmed by the professors of education and psychology. Data were analyzed using two software’s Spss vs. 22 and lisrel. 8/50 and analyzed by structural equation modeling.
Results: The results showed that the proposed model had suitable and the component of quality of educational services has a direct and indirect effect through the component of research capabilities on academic burnout decrease (P<0/05).
Conclusion: Improving the quality of educational services can be an effective step to help graduate part of universities to better meet student expectations, plan to improve their research skills and reduce academic burnout of students.

کلیدواژه‌ها [English]

  • Keywords: Quality of Educational Services
  • Students Research Capability
  • Academic Burnout
  • Higher Education Students
  • Razi University
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