ارزیابی دوره های آموزشی به کمک رویکرد تلفیقی آنتروپی شانن و تاپسیس فازی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانش آموخته دکتری آمایش محیط زیست دانشگاه منابع طبیعی گرگان، گرگان، ایران

2 دانش آموخته کارشناسی ارشد مدیریت آموزشی دانشگاه شهید بهشتی، تهران، ایران

3 دانش آموخته کارشناسی ارشد آلودگی های محیط زیست دانشگاه تربیت مدرس، تهران، ایران

4 دانش آموخته کارشناسی ارشد مهندسی کامپیوتر-نرم افزار ، دانشگاه علوم تحقیقات تهران ، ایران

10.22034/emes.2021.248189

چکیده

هدف: ارزیابی عملکرد، رویکردی سیستماتیک و داده­گرا در راستای مدیریت سازمانی است که نتایج آن می­تواند در جهت نیل به تعالی، چگونگی حرکت از وضعیت فعلی به وضعیت مطلوب، تقویت عملکرد و ارتقای خدمات­دهی موثر باشد.  این مطالعه، با هدف سنجش کیفیت دوره های آموزشی، در قالب یک مسئله تصمیم­گیری چند معیار با 9 معیار و 11 گزینه به ارزیابی دوره های آموزشی در شهرداری رشت پرداخته است. هدف آن است که دوره های آموزشی بر پایه معیارهای از پیش تعیین شده ای اولویت بندی شوند
روش پژوهش: در این راستا از روش شانن آنتروپی برای تعیین وزن معیارها و از تاپسیس فازی جهت اولویت بندی بین گزینه های تصمیم (دوره های آموزشی) استفاده شده است.
یافته‌ها: نتایج نشان داد که در شهرداری رشت، دوره­های آتش نشانی دارای بالاترین کیفیت در برگزاری و دوره­های حمل و نقل و ترافیک از کمترین کیفیت بر پایه معیارهای به کار گرفته شده برخوردار بوده­اند.
نتیجه‌گیری: نتایج بررسی معیارها نشان داد که از میان معیارهای مورد بررسی، میزان ارتباط دوره با شغل، فعالیت های کلاسی، افزایش آگاهی در نتیجه شرکت در دوره و ارتباط دوره با پست سازمانی به ترتیب چهار معیار اول مورد توجه در میان مصاحبه شوندگان جهت سنجش دوره های آموزشی هستند. همچنین نتیجه بررسی گزینه ها (دوره های آموزشی) بر پایه معیارهای به کار گرفته شده در این مقاله نشان داد که در شهرداری رشت، دوره­های آتش نشانی دارای بالاترین کیفیت در برگزاری و دوره­های حمل و نقل و ترافیک از کمترین کیفیت بر پایه معیارهای به کار گرفته شده برخوردار بوده­اند.

کلیدواژه‌ها


عنوان مقاله [English]

Training course assessment with Shannon Entropy and Fuzzy TOPSIS

نویسندگان [English]

  • Maryam Saeed Sabaee 1
  • Anis Pourrajab 2
  • Mehrangiz Sedigh 3
  • Elnaz Saeed Sabaee 4
1 Ph.D in Environmental Science at Dept. of Environmental Science, Natural Resource Faculty, University of Gorgan, Gorgan, Iran.
2 MSc in Educational administration at Dept. of Educational administration, University of Shahid Beheshti, Tehran, Iran
3 MSc in Environmental Science at Dept. of Environmental Science, Natural Resource Faculty, University of Tarbiat modarres, Noor, Iran
4 MSc in Computer Science at Guilan Azad University, Rasht, Iran
چکیده [English]

Objective:Performance appraisal is a systematic, data-driven approach to organizational management whose results can be effective in achieving organizational excellence, the quality of moving from status to desirable status, enhancing performance and improving service delivery. This study defines the issue of educational quality assessment in Rasht municipality in the form of a multi-criteria decision-making problem with 9 criteria and 11 alternatives. This paper is intended to analyze training courses and determine the orders of them based of some criteria in order to be used in future training programs.
Methods:For solving the problem, Shannon entropy is developed to determine subjective weights and TOPSIS method is used for finding the preferences among alternative (courses).
Results:the results shows that in this municipality on the basis of criteria used in the study, the educational quality of firefighting course is the highest level and this state in transport and traffic management course is the lowest level.
Conclusion:This paper is intended to analyze training courses and determine the orders of them based of some criteria in order to be used in future training programs. The results shows that the mentioned methods can be used in organizational performance appraisal if they are defined in a multi-criteria decision making problems.

کلیدواژه‌ها [English]

  • Performance Appraisal
  • fuzzy TOPSIS method
  • Shannon entropy method
  • education
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